Learning, Development and Training
Are you certain your learning and development is working? We believe that learning and development should result in immediate measurable performance improvement. Take our advice and we'll guarantee improved performance at lower cost.

Our clarity about how effective learning and development works will impress you. We have designed and led many cost-effective learning and development projects.

Our experience in learning and training includes that of Russell Ness as Telecom's national customer service Training Manager. He was responsible for designing and managing delivery of customer sales/service courses to over 1500 CSRs. Later as Telecom's National Training Manager he was responsible for all training initiatives in the company including technical, management, quality, customer service and overseas assignments.

Since leaving Telecom in 1997 he has reviewed, designed and managed a large number of national and local learning and development initiatives for private sector, government and not for profit organisations.